Highlights and Takeaways at Webinar With H&R Block

On October 14th, we co-presented a webinar with Tim Harrison of H&R Block, discussing the large-scale switch from manual expense management to a fully automated process. Certify’s President and Co-Founder, Bob Neveu, shared the data-backed benefits of using cloud-based expense management software, while H&R Block’s Director of Corporate Systems, Tim Harrison discussed the unique vendor selection process, Certify implementation, and H&R Block’s experience with Certify to date. With over 1,000 registrants and more than 700 attendees, this webinar was a huge success! We’re thrilled to be able to share H&R Block’s story with you.

The Selection Process

When beginning the selection process, H&R Block defined specific requirements of an online expense management vendor, making sure all departments were on the same page. Their requirements included scalability, mobile technology, and ease of use. Focusing on these specific needs, H&R Block narrowed down the final three vendors and put them to the literal test. According to Tim Harrison, their unconventional (but effective!) vendor selection process:

“We let the users of the system—the power users, the admins, the people that really have a stake in this—use the system from day to day, they are going to select the system…At the end of the day, they cast their vote: 9 out of 10 users selected Certify as their vendor. To us, that really spoke highly about the product and the user experience.”

Implementation

Staying on schedule was an important factor in H&R Block’s implementation process. As seen in the projected timeline below, H&R Block expected to complete the first stage of implementation on October 1, 2014, and to fully integrate by mid-October. Certify launched implementation and allowed 58,000 H&R Block users to go live on September 1, 2014—a full 6 weeks ahead of schedule! This provided more time for in-depth training throughout departments and for customizations unique to H&R Block’s large user base.

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